Privacy Policy

1. Introduction

Bouncy Castle Hire Manchester ("we," "our," "us") is committed to protecting and respecting your privacy. This policy outlines our practices regarding the collection, use, and protection of personal data in compliance with the General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation. We make sure that your data is handled in a way which complies with these regulations.

2. Data Controller

The data controller responsible for your personal data is:

Mr. Imran Jordan
Bouncy Castle Hire Manchester
199 Chapel Lane
Manchester
M9 8NA
info@bouncycastlehiremanchester.uk
07428 867005

3. Data Protection Officer

Our Data Protection Officer (DPO), responsible for overseeing questions in relation to this policy, is:

Elise Rowle-Redmond
Bouncy Castle Hire Manchester
199 Chapel Lane
Manchester
M9 8NA
info@bouncycastlehiremanchester.uk
07428 867005

4. Personal Data We Collect

We may collect and process the following personal data about you:

Identity Data: First name, last name, title, and date of birth.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Payment card details (processed via secure payment gateways).
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

5. How We Collect Your Personal Data

We use different methods to collect data from and about you, including through:

Direct interactions: You may provide us with your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, and search information providers.

6. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To process and deliver your order, including managing payments, fees, and charges. We collect your data because we need it to complete a sale.
To store data for tax and insurance reasons.
To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
To enable you to partake in a prize draw, competition, or complete a survey.
To administer and protect our business and this website, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
To make suggestions and recommendations to you about goods or services that may be of interest to you, if you have opted in to receive such marketing.

We should not process or store personal data for any other reasons.

7. Legal Basis for Processing Personal Data

We rely on the following legal bases to process your personal data:

Performance of a Contract: Processing your data is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Consent: Where you have given us explicit consent to process your data for one or more specific purposes.
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain data for 4-5 years for tax and insurance purposes. After that time, it can be deleted upon customer request.

10. Access to Customer Data

Access to customer data is restricted to:

The company owner(s)
Designated members of staff (as necessary)
Companies involved in hosting our website and emails

No one else should have access to this data.

11. Data Sharing

We may share your personal data with:

Insurance companies, in case of an accident.
Tax authorities, in case of an audit.

We should not share the data with anyone else.

12. Customer Rights

You have the following rights regarding your personal data:

Access: You can request details of the personal data we hold about you.
Correction: You can request correction of any incomplete or inaccurate data we hold about you.
Erasure: You can request deletion of your personal data, except for data we are required to keep for legal, tax, or insurance purposes.
Objection: You can object to the processing of your personal data.
Restriction: You can request restriction of processing of your personal data.
Transfer: You can request the transfer of your personal data to you or a third party.
Withdrawal of Consent: You can withdraw consent at any time where we are relying on consent to process your personal data.

13. Marketing Preferences

You can opt in or out of marketing communications by:

Emailing us or giving us a call.
Clicking opt-out links in emails you receive from us.

14. Cookies

If our website has online bookings or ecommerce features, cookies are used to keep track of these processes. If we use social media or analytics scripts (such as Facebook integration or Google Analytics), they will have their own cookie policies.

15. How to Make a Complaint

If you have any complaints about our use of your data, please contact us at:

Mr. Imran Jordan
Bouncy Castle Hire Manchester
199 Chapel Lane
Manchester
M9 8NA
info@bouncycastlehiremanchester.uk
07428 867005

If you have an unsolvable problem with us and our use of your data, you can contact the Information Commissioners Office (ICO), the authority for data protection in the UK.

Information Commissioner's Office (ICO) Contact Information:
Website: ICO Website
Telephone: 0303 123 1113
Address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

For a more detailed version of this policy, you can visit the ICO website.

16. Changes to This Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.

17. Contact Us

If you have any questions about this policy or our data protection practices, please contact us at:

Mr. Imran Jordan
Bouncy Castle Hire Manchester
199 Chapel Lane
Manchester
M9 8NA
info@bouncycastlehiremanchester.uk
07428 867005

By using our services, you acknowledge that you have read and understood this GDPR Policy and agree to be bound by it.